Discover Exceptional Customer Service Talent in Unexpected Places
Discover Exceptional Customer Service Talent in Unexpected Places
When hiring for customer service roles, it's essential to broaden your perspective and focus on the key traits that make an outstanding employee. Consider candidates from diverse industry backgrounds who possess transferable skills that align with customer service excellence.
Key Qualities to Look For:
- Strong communication skills
- Active listening
- Problem-solving abilities
- Multitasking under pressure
- Attention to detail
These core traits are vital for success in customer service but aren't always exclusive to traditional customer service backgrounds. Many skills are developed in roles across different sectors, such as logistics, reception, or administration, where effective communication, multitasking and attention to detail are equally crucial.
The key takeaway is to focus on transferable skills rather than job titles. Every new hire will require training, regardless of their background. However, candidates with the right mindset and capabilities will adapt more easily to customer-facing roles.
If you find a candidate who is eager to learn and genuinely excited about the opportunity, you're already halfway to making a great hire!
Reach Out Today for more information and a no obligation discussion Kate today.
Kate is a specialist recruiter in the disciplines of Office & Administration and Customer Service roles. She is widely acknowledged as one of the top consultants in this field, a ranking achieved over many years whilst working for a global leader in recruitment. Her many achievements include responsibility for managing key accounts across a variety of industry sectors and a solid reputation for delivering quality service outcomes.